Connect Slack
Tikra can post its alerts and a Monday summary in a Slack channel you choose, and answer questions when someone mentions @Tikra.
Slack is included from the Core plan.
Details
On a smaller plan, Account shows one line, "Slack + @Tikra AI, from Core", with a link to the plans.
Connect Slack
- In Tikra, go to Account and click Connect Slack. Only the store's owner or an admin can do this.
- In the Slack window, choose the channel and allow Tikra.
What you get in the channel
- Alerts: the alerts Tikra emails you, at the moment the email goes.
- Monday summary: Home's money cards for the last 7 days (Protected by Tikra, Sales after an ad click, Orders sent, as Home shows them for your store), from 09:00 on Monday in your store's time zone. A week with no sale gets one line, "No orders sent in the last 7 days." A store with no sales sent in 90 days gets no summary.
The messages name your store, platforms, times, counts and sums. They hold no data about your buyers.
Ask Tikra in Slack
- Type
/invite @Tikrain a channel. - Then mention it with a question about your store's orders or tracking, for example "@Tikra did order 1042 reach Meta?".
Details
Tikra answers in the thread, read only, and everyone in the channel can ask and read. If two of your stores use one workspace, each store is answered only in the channel it chose. Tikra does not answer in channels shared with another company.
Do not type buyer details into a question. Email addresses, phone and card numbers in a question are masked before Tikra reads or stores it; names and street addresses are masked as far as rules can find them.
Questions a calendar month: Core 200, Growth 500, Scale 1,000, Tikra Platinum 3,000.
Details
At the limit Tikra replies that the questions renew on the 1st and the chat in the Tikra app still works. A workspace can ask 30 questions an hour.
If something goes wrong
- "Slack stopped taking our messages. Connect it again." The channel was removed or archived, or Tikra was removed from the workspace. Click Connect Slack again.
- "Slack is still connected, and sends nothing." Your plan no longer includes Slack. Tikra sends nothing to Slack until you choose a plan that does, or you disconnect it.
Disconnect
In Account, click Disconnect Slack. Tikra stops posting and asks Slack to remove its access, unless another Tikra store uses the same workspace.
Still stuck? Email support@tikratracking.com with your store address.