Tikra help

How Tikra counts the money on Home

Home shows up to three cards for 7 or 30 days. No card adds platforms up: an order counts once. A figure with ~ is an estimate; the rest is measured.

Protected by Tikra

Orders Tikra delivered when the browser pixel or platform failed.

Details

An order counts when the platform accepted it from Tikra and the shopper's browser held no cookie from that platform's pixel at checkout, or when the platform refused it first and Tikra's second send went through. A planned wait, such as Google's 6-hour rule, does not count. The comparison is with a browser pixel alone. It carries a ~ because it is an estimate, never above what Tikra sent. The small note is yesterday's figure. It shows once enough checkouts show the platform's pixel running.

The platform's own figures

Sales after an ad click

Paid orders a platform accepted from Tikra where the checkout carried that platform's ad click ID, each order once.

Details

Measured at checkout, not the platform's attribution, so the two can differ. Meta's click ID also comes with organic Facebook and Instagram links, so Meta's card says a Meta click.

Orders sent

The share of the paid online orders Tikra may send that at least one platform accepted, each order once; one platform: its own share.

Details

The note is their value. Orders with no consent from the buyer, orders your store's rules skip, orders paid before the platform was connected and, where a platform takes only orders with an ad click, orders with no click are left out; the i mark says how many had no consent when there are any. Test, cancelled, not online and free diagnosis orders are not counted. Orders on hold and orders not due yet (a planned wait, the first 15 minutes) are left out; the card says how many are on hold.

Google Analytics 4 and Klaviyo

How we count

From Tikra's record of what it sent and what each platform answered, or from the platform's report under its name. For Google Analytics 4 and Google Ads the figure is what Tikra sent.

Still stuck? Email support@tikratracking.com with your store address.