Connect TikTok

Tikra sends each paid online order to TikTok as a purchase, through TikTok's Events API. You can log in to TikTok, or paste your pixel ID and an access token.

Log in to TikTok

In Tikra, go to Platforms. On the TikTok row, click Connect. The connect window opens from the right with two choices: Log in to TikTok and Use a key instead.

Choose Log in to TikTok. TikTok opens in a new window. If your browser blocks it, click Open TikTok login.
Log in with a TikTok user that has access to your ad account, and allow the access TikTok asks for. The window then says TikTok login finished.
Back in Tikra, under Choose your pixel, pick the pixel your ads use. Each row shows the pixel's name, its ad account and the end of its ID. If Tikra finds no pixel, paste the pixel ID instead.

If the TikTok user has no role on an ad account, the card says so: log in with a user that has one, or use a key instead.

Details

If you do not see Log in to TikTok, connect with the 3 steps below.

Connect TikTok in 3 steps

In Tikra, go to Platforms. On the TikTok row, click Connect. If the window offers Log in to TikTok, choose Use a key instead. The window shows Paste your pixel ID and token. Then:

Open TikTok Ads Manager (the link in the window). Open Tools > Events and your web pixel. Copy its ID.
In the pixel's Settings, generate an access token.
In Tikra, paste both into Pixel ID and Events API access token and click Save and check.

The token works only for pixels in the same ad account. TikTok offers no check Tikra can run when you save, so send a test event after you connect (see Then below).

Before TikTok goes live

Tikra does not use TikTok's own purchase count to decide when TikTok goes live, so a TikTok connection on a plan goes live when you save it.

Details

The window then asks you to confirm that the store's own TikTok purchase tracking is off. Turn off the store's own TikTok purchase tracking first, or TikTok counts every purchase twice. How to turn it off, and what else stops with it: Turn off the store's own tracking.

On the free diagnosis the card says Orders start with your 14-day free trial. TikTok gets nothing from Tikra until then. Once you choose a plan, click Go live on the TikTok row, and tick the same box there.

Then

To send a test: click Settings on the TikTok row, then Send test. Paste the code from Test events in TikTok Events Manager into Test event code. The event is not a purchase, so it does not count as a sale.
After your next paid order, see Check that Tikra works.

Still stuck? Email support@tikratracking.com with your store address.